Service Desk Home

Welcome to the NES Service Desk

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To access the Digital, Design & Print, HR Service and Property and Facilities Management desks, please log in.

Topics

  1. Platform Access Requests
    1. Expenses & eExpenses Queries - NES Staff
      Expenses & eExpenses Queries - NES Staff
    2. Pecos Management
      Pecos Management
    3. Book Vyond
      Book Vyond

Featured portals

  1. Finance Service Desk

    Welcome to the NES Finance Service Desk. Please get in touch with any finance or payroll queries

  2. Requests for Development

    For requesting Development for Turas applications and other NES Digital products. Feedback welcome.
    This is not for IT Support, which can be found https://nesdigital.atlassian.net/servicedesk/customer/portal/3

    For Technology Enhanced Learning, Turas Learn content and e-learning enquiries, including Learn admin training go to
    https://nesdigital.atlassian.net/servicedesk/customer/portal/34

  3. The Knowledge Network

    Please get in touch with us here with any queries relating to The Knowledge Network.

  4. SOAR Service Desk

    Scottish Online Appraisal Resource (SOAR) is the tool all doctors in Scotland use to facilitate their annual appraisals and this helpdesk is to support them with any medical appraisal and revalidation queries. This is NOT TurasAppraisal.

  5. Digital Learning Help

    For all technology enhanced learning, Turas Learn content and e-learning enquiries, including Learn admin training

  6. HR Trainee Services

    For all queries related to medical, dental, pharmacy trainees – including recruitment, onboarding, PVG, visa sponsorship and in-employment HR support.

  7. Turas Service Desk

    Please remember this is not the NES (internal) Digital Service Desk.

  8. SCI-Diabetes Service Desk

    Please complete the Change Request form to request “New Development” or “enhancements” to the SCI-Diabetes product

  9. National Digital Platform

    Welcome! You can raise a request for National Digital Platform using the options provided.

Suggested forms

  • Generic Request in Turas Service Desk

    Do not add any required fields into this request type as they will break the Turas support widget

  • Pay Day Queries in Finance Service Desk

    Payroll queries can't be handled over the phone due to the need for ID checks - the quickest way of resolving payroll issues is to submit a ticket via this helpdesk.
    When submitting your ticket, you'll be asked to provide 2 pieces of ID from: your payroll number; date of birth; and NI number.
    All helpdesk tickets are screened and prioritised and we aim to respond to urgent queries within 1 working day and routine queries within 3 working days.

  • Link and Load in Finance Service Desk

    Use this option to provide Finance with the weekly / monthly spreadsheet to process Non Staff T&S claims via our link and load interface process.

  • Support Query in SOAR Service Desk
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