Jira Service Management

{"xsrfToken":"2faa1d88514b2e77f8975e53583a9b0720450615_lout","branding":{"id":"5","key":"fin","name":"Finance Service Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/23","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#329691","headerLinkHoverBGColor":"#329691","headerBadgeColor":"#329691"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the NES Service Desk","sharedPortalName":"Service Desk Home","userInitialAnnouncementHeader":"Please log in","userInitialAnnouncementMessageWiki":"To access the Digital, Design & Print, HR Service and Property and Facilities Management desks, please log in.","translations":{"en-US":{"helpCenterTitle":"Welcome to the NES Service Desk","sharedPortalName":"Service Desk Home","announcementHeader":"Please log in","announcementMessage":"To access the Digital, Design & Print, HR Service and Property and Facilities Management desks, please log in.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#306c85","helpCenterTitleColor":"#373549","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ecd7cbf2-bb18-412a-be17-1b46e1082246/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhMTI0Njk5Mi1lM2UyLTQyOGEtOTcxNC1iODc3ZGZjZjU1NTUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVjZDdjYmYyLWJiMTgtNDEyYS1iZTE3LTFiNDZlMTA4MjI0NiI6WyJyZWFkIl19LCJleHAiOjE3MzIxODc0NDksIm5iZiI6MTczMjE4Njg0OX0.6_GBTDjBB01o8aeb_iwDC5fibZugepwXZxGZ1eouxyk&client=a1246992-e3e2-428a-9714-b877dfcf5555&height=300&mode=fit","bannerMediaApiFileId":"ecd7cbf2-bb18-412a-be17-1b46e1082246","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"5","key":"fin","projectId":10009,"serviceDeskId":5,"name":"Finance Service Desk","description":"Welcome to the NES Finance Service Desk. Please get in touch with any finance or payroll queries","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"152","name":"Copy Payslip Request","descriptionHtml":"","callToAction":"Copy Payslip Request","introHtml":"Use this option if you need a copy of an old payslip. Remember NES payslips are now online.","icon":10536,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[21],"key":""},{"id":"207","name":"Dental Trainee Query","descriptionHtml":"","callToAction":"Dental Trainee Query","introHtml":"If you are a Dental Trainee, please use this option.","icon":10491,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[21],"key":""},{"id":"171","name":"eFinancials – Chart of Accounts","descriptionHtml":"To access a Chart of Accounts form <a href=\"https://scottish.sharepoint.com/sites/9nes/fn/Shared%20Documents/Forms/AllItems.aspx?viewpath=%2Fsites%2F9nes%2Ffn%2FShared%20Documents%2FForms%2FAllItems%2Easpx&id=%2Fsites%2F9nes%2Ffn%2FShared%20Documents%2FManagement%20Information%20and%20Systems%2FeFinancials%2FStanding%20Data%2FChart%20of%20Accounts%2FCoding%20Requests\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click here</a>. Please remember to attach your completed form before submitting your request. You can also find a list of Finance Codes <a href=\"https://intranet.nes.scot.nhs.uk/help-me-with/finance-related/finance-codes/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">by clicking here </a>","callToAction":"eFinancials – Chart of Accounts","introHtml":"Use this option to add, remove or amend cost centres, account codes or job codes in eFinancials","icon":10506,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[22],"key":""},{"id":"161","name":"Expense Queries - Non NHS Staffs","descriptionHtml":"","callToAction":"Expense Queries - Non NHS Staffs","introHtml":"If you are looking to claim back expenses for an interview, etc etc then please use this option","icon":10483,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[21],"key":""},{"id":"154","name":"Expenses & eExpenses Queries - NES Staff","descriptionHtml":"","callToAction":"Expenses & eExpenses Queries - NES Staff","introHtml":"Get in touch here if you are having access issues, want to set up access, update details or have any other query.","icon":10483,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[21],"key":""},{"id":"312","name":"Expenses for eExpense Users","descriptionHtml":"","callToAction":"Expenses for eExpense Users","introHtml":"This query is for providing NES payroll with a completed Expense Claims Form with authorisation. These may be submitted by the authoriser or by the claimant with an email attached with authorisation from your authoriser.","icon":10483,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[21],"key":""},{"id":"311","name":"Expenses for GP Trainees in Practice Placement","descriptionHtml":"","callToAction":"Expenses for GP Trainees in Practice Placement","introHtml":"This query is for providing NES payroll with completed GP Trainee Expense Claim Forms for GPs in Practice Placement only. Authorisation must be provided from their Practice Managers to be processed and paid through Payroll.","icon":10483,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[21],"key":""},{"id":"155","name":"Expenses Queries - GPSTs","descriptionHtml":"<a href=\"https://hub.nes.digital/help-me-with/expenses-payroll-and-pension/payroll-and-expenses/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">All Trainee Expense Forms can be found here </a>. If you are having any issues completing them, or have any other questions that are expense related, then please complete the form below,","callToAction":"Expenses Queries - GPSTs","introHtml":"If you are a GPST please use this option. We link to a number of downloadable forms as well as having a general query option.","icon":10483,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[21],"key":""},{"id":"324","name":"Expenses Queries - ScotGem","descriptionHtml":"","callToAction":"Expenses Queries - ScotGem","introHtml":"Please use this option for any ScotGem expense query.","icon":10483,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[21],"key":""},{"id":"252","name":"Expenses Queries - Skills Development Scotland","descriptionHtml":"","callToAction":"Expenses Queries - Skills Development Scotland","introHtml":"Please use this option for any Skills Development Scotland expense query.","icon":10483,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[21],"key":""},{"id":"163","name":"Finance Coding Changes","descriptionHtml":"<a href=\"http://www.nes.scot.nhs.uk\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">link here </a>","callToAction":"Finance Coding Changes","introHtml":"","icon":10469,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[22],"key":""},{"id":"253","name":"Foreign Payments","descriptionHtml":"","callToAction":"Foreign Payments","introHtml":"Please use this option to action a non Sterling payment","icon":10487,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[22],"key":""},{"id":"296","name":"Group Code Pay Point","descriptionHtml":"","callToAction":"Group Code Pay Point","introHtml":"Request an update to a member of staff's Group Code Pay Point here. Will require approval","icon":10484,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[21],"key":""},{"id":"267","name":"Insurance Update","descriptionHtml":"You will need to be covered for business travel to be eligible to make a mileage claim via eExpenses","callToAction":"Insurance Update","introHtml":"Using your car for business travel? We will need a copy of your insurance policy","icon":10562,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[21],"key":""},{"id":"308","name":"IR35","descriptionHtml":"","callToAction":"IR35","introHtml":"Use this option to provide Finance with a completed Payroll Mandate Form and associated invoice(s) to be paid through Payroll as a result of IR35 Intermediaries Legislation. Payment is made through our payroll system and is subject to tax and National Insurance deductions.","icon":10535,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[22],"key":""},{"id":"309","name":"Link and Load","descriptionHtml":"","callToAction":"Link and Load","introHtml":"Use this option to provide Finance with the weekly / monthly spreadsheet to process Non Staff T&S claims via our link and load interface process.","icon":10589,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10589","groups":[22],"key":""},{"id":"97","name":"Moving House","descriptionHtml":"","callToAction":"Moving House","introHtml":"Let us know your new address here and we will ensure your details are updated.","icon":10497,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10497","groups":[21],"key":""},{"id":"774","name":"Non-Executive Directors and Board Chair Expenses Form","descriptionHtml":"","callToAction":"Non-Executive Directors and Board Chair Expenses Form","introHtml":"Expenses for Non-Executive Directors and Chair of the Board","icon":10539,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[21],"key":""},{"id":"147","name":"Other Queries","descriptionHtml":"","callToAction":"Other Queries","introHtml":"Ask us here about Sick Pay, Pensions, Mat Leave, Cycle to Work Schemes, Childcare Vouchers, Student Loans, Tax Codes and more...","icon":10487,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[21],"key":""},{"id":"164","name":"Overseas Travel Authorisation","descriptionHtml":"","callToAction":"Overseas Travel Authorisation","introHtml":"","icon":10487,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[22],"key":""},{"id":"153","name":"P60 Queries","descriptionHtml":"","callToAction":"P60 Queries","introHtml":"Get in touch here if you require a copy of your P60.","icon":10535,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[21],"key":""},{"id":"390","name":"Pay Day Queries","descriptionHtml":"","callToAction":"Pay Day Queries","introHtml":"<img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/star_red.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> Payroll queries can't be handled over the phone due to the need for ID checks - the quickest way of resolving payroll issues is to submit a ticket via this helpdesk. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/star_red.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> When submitting your ticket, you'll be asked to provide 2 pieces of ID from: your payroll number; date of birth; and NI number. <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/star_red.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> All helpdesk tickets are screened and prioritised and we aim to respond to urgent queries within 1 working day and routine queries within 3 working days.","icon":10537,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[21],"key":""},{"id":"170","name":"Pecos Management","descriptionHtml":"To download a Delegated Financial Authority form <a href=\"https://scottish.sharepoint.com/:w:/r/sites/1nes/_layouts/15/Doc.aspx?sourcedoc=%7Bf19a7ff3-83ae-405f-8799-776b1ac62264%7D&action=default&cid=9f046309-c35a-4d3c-bfa3-d7b0bef99620\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click here</a>. To download a PECOS User Request form <a href=\"https://scottish.sharepoint.com/:x:/r/sites/1nes/_layouts/15/Doc.aspx?sourcedoc=%7Bb4b715db-9c30-4657-9f23-caf018cfc583%7D&action=default&cid=c496373c-989a-4448-be34-e694f608c880\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click here</a>. Please remember to attach your completed form before submitting your request. To view a list of Financial Authorisers you can <a href=\"https://scottish.sharepoint.com/:x:/r/sites/1nes/_layouts/15/Doc.aspx?sourcedoc=%7B761bfb4e-ea0d-42e7-9fdf-4079d3901df7%7D&action=default&cid=e2d96dab-c27d-4a35-84e7-ca63a32fd984\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">click here</a>","callToAction":"Pecos Management","introHtml":"Use this option to add, remove or amend a user including their Delegated Financial Authority","icon":10503,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[22],"key":""},{"id":"162","name":"Sales Ledger Invoice Requests","descriptionHtml":"","callToAction":"Sales Ledger Invoice Requests","introHtml":"This option requires you to choose your Directorate Authoriser before submitting the ticket.","icon":10540,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[22],"key":""},{"id":"160","name":"Sales Ledger Queries","descriptionHtml":"","callToAction":"Sales Ledger Queries","introHtml":"","icon":10540,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[22],"key":""},{"id":"707","name":"SPPA Pension Application Submission","descriptionHtml":"","callToAction":"SPPA Pension Application Submission","introHtml":"This should be used to submit your application for pension benefits when you retire.","icon":10598,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10598","groups":[21],"key":""},{"id":"247","name":"SPPA Request","descriptionHtml":"This ticket option is reserved for SPPA staff only. If you are completing it, remember the details that are required are for the member of staff you are getting in touch about and not your own details.","callToAction":"SPPA Request","introHtml":"This option is reserved for SPPA Staff Only. If you want to send a personal pension enquiry then that's Personal Finance > Other then choose Pension form the drop down list in that ticket option.","icon":10469,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[22],"key":""},{"id":"103","name":"Supplier Invoice Queries","descriptionHtml":"","callToAction":"Supplier Invoice Queries","introHtml":"Need help with a supplier invoice? Contact us here for help","icon":10492,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[22],"key":""},{"id":"95","name":"Update Bank Information","descriptionHtml":"","callToAction":"Update Bank Information","introHtml":"Moving Bank? Let us know the details so we can update where your salary gets paid.","icon":10538,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[21],"key":""},{"id":"358","name":"COVID Bonus Leavers","descriptionHtml":"If you have received a letter from NES Finance instructing you to fill a form on the Service Desk, please do so below","callToAction":"COVID Bonus Leavers","introHtml":"If you have received a letter from NES Finance instructing you to fill a form on the Service Desk, please do so below","icon":10534,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"1789","name":"DDIT Expenses Form","descriptionHtml":"","callToAction":"DDIT Expenses Form","introHtml":"Request received from your email support channel.","icon":10672,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[],"key":""},{"id":"1809","name":"DDIT Expenses Submission Form","descriptionHtml":"","callToAction":"DDIT Expenses Submission Form","introHtml":"Portal form","icon":10511,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"682","name":"DDiT Lead Employer Expenses Form","descriptionHtml":"","callToAction":"DDiT Lead Employer Expenses Form","introHtml":"TESTING ONLY - DO NOT USE, REQUEST WILL BE IGNORED","icon":10539,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"51","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"708","name":"Expense Queries - Non NHS Staffs - TEST","descriptionHtml":"","callToAction":"Expense Queries - Non NHS Staffs - TEST","introHtml":"If you are looking to claim back expenses for an interview, etc etc then please use this option","icon":10672,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[],"key":""},{"id":"320","name":"Interim FY1 Trainee Pay Query","descriptionHtml":"","callToAction":"Interim FY1 Trainee Pay Query","introHtml":"Get in touch here if you are an Interim FY1 Trainee and have a Pay Query","icon":10526,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"319","name":"Student Nurse Pay Query","descriptionHtml":"","callToAction":"Student Nurse Pay Query","introHtml":"Get in touch here if you are a Student Nurse and have a Pay Query","icon":10484,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"313","name":"Timesheet Submission","descriptionHtml":"","callToAction":"Timesheet Submission","introHtml":"This query is for Student Nurses working on a non-NHS site submitting timesheets and absence data","icon":10488,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[],"key":""},{"id":"694","name":"Urgent Christmas Pay Day Queries","descriptionHtml":"This is only for URGENT Pay Day Queries between 22nd December and 4th January.\nOutside of that time, tickets will be dealt with in the normal manner.\nIf this is not an urgent pay day query, it will not be processed any faster than a normal ticket.","callToAction":"Urgent Christmas Pay Day Queries","introHtml":"Please be aware that the NES Payroll team will be on leave from the end of December 22nd, 2023, and will return on January 3rd, 2024.\nThe team will only be available for emergency situations as an on-call basis during the leave period where someone has not received any money and will suffer extreme financial hardship.","icon":10534,"iconUrl":"https://nesdigital.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"Personal Finance"},{"id":22,"name":"Business Finance"}],"orderMapping":{"123":[630,1810],"21":[390,153,152,154,155,324,252,161,311,312,95,97,207,267,147,296,774,707],"22":[103,160,162,308,163,309,170,171,247,164,253]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2e52e1f1-59e6-3ae5-96c4-f2a1dd86c1c5","appLinkName":"System Confluence","appLinkUrl":"https://nesdigital.atlassian.net/wiki","spaceKey":"FIN","spaceName":"Finance","spaceUrl":"https://nesdigital.atlassian.net/wiki/spaces/FIN","isServer":false},"labels":[],"projectKey":"FIN","serviceDeskId":5,"kbLinkDomainURLs":["https://nesdigital.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FIN","userLanguageHeader":"Important Notice","userLanguageMessageWiki":"We are experiencing a high volume of queries in our Service Desk currently. 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