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Band 5 Nurse Job Re-Evaluation App Technical Issue Reporting Form
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"}]},{"type":"paragraph","attrs":{"localId":"bdf04c77-c844-4339-89d8-c21afe601965"},"content":[{"type":"text","text":"This form is only for reporting technical Issues with the Band 5 Nurse Job ","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"text","text":"Re-Evaluation App","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"eca1bf2a-d433-4fc7-9156-feb8f783eed3"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"f77b5e5f-f9ef-496d-b9dd-810277301b08"},"content":[{"type":"text","text":"Data is "},{"type":"text","text":"never deleted","marks":[{"type":"strong"}]},{"type":"text","text":" by us but sometimes your application record fails to link and return your completed sections of data as expected. "},{"type":"hardBreak"},{"type":"text","text":"Get in touch here if you think there is an issue."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"e8a19019-afc9-4557-98d6-7c87039c640f"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"5276c425-3486-459f-bf84-f561799abfe6"},"content":[{"type":"text","text":"A small number of users, who have had their NHS email updated, have noticed they lose connection to their partially completed application. It has not been lost so please do not start again. Get in touch here, and we will re-link the application to your new email address.","marks":[{"type":"strong"}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"db5332af-8ea9-4826-92fb-cf5685217570"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"26aaab77-af2a-4038-b9f7-c1720c38c3e6"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"4360838f-7b6b-4eca-93ee-5577f79fb3d8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":14},"layout":"default","localId":"5b58a7d2-b2e3-4d43-92c9-76b370a76126"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"cb61faa7-a8f0-4a13-92fc-a5a3d42916a1"},"content":[{"type":"text","text":"If you cannot find your Manager/Approver in the dropdown list, please bear in mind that some users are listed "},{"type":"text","text":"\"Lastname, Firstname\"","marks":[{"type":"strong"}]},{"type":"text","text":" and some "},{"type":"text","text":"\"Firstname Lastname\"","marks":[{"type":"strong"}]},{"type":"text","text":"."}]},{"type":"paragraph","attrs":{"localId":"a0ab7487-fa8c-4acc-b870-4ddbe8d4b10f"},"content":[{"type":"text","text":"Please try both ways, but if the issue persists, please contact "},{"type":"text","text":"your local IT support","marks":[{"type":"strong"}]},{"type":"text","text":" to resolve this, as we cannot provide support for this issue."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"4c8953d1-f18d-4036-bbcf-6ff6d65f0cdf"},"content":[{"type":"text","text":"“Error when trying to retrieve data from the network”","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"425482f4-213b-479d-961e-82c677f1762d"},"content":[{"type":"hardBreak"},{"type":"text","text":"This issue is likely due to being blocked by your local IT department."}]},{"type":"paragraph","attrs":{"localId":"695c4a7d-65ef-481f-972b-df04ee81ef22"},"content":[{"type":"text","text":"You can resolve this by either "}]},{"type":"paragraph","attrs":{"localId":"31ccb43a-037c-4676-b5a7-61d479fff770"},"content":[{"type":"text","text":"a) contacting your local IT department or"}]},{"type":"paragraph","attrs":{"localId":"8be964c2-6f95-4661-9bc4-abafefc4c4ac"},"content":[{"type":"text","text":"b) filling out the form at home or out of work."}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":3,"localId":"275f473d-0b7e-4c0b-9cb4-c5624c345e83"},"content":[{"type":"text","text":"\"User with ID <UserID> has not been assigned any roles\"","marks":[{"type":"strong"}]},{"type":"hardBreak"}]},{"type":"paragraph","attrs":{"localId":"76ead413-31db-4f66-bd99-0f00622989bd"},"content":[{"type":"hardBreak"},{"type":"text","text":"If you see the error as above, this issue can be resolved by either"}]},{"type":"paragraph","attrs":{"localId":"26045487-763d-43af-b7c5-e37afb47b0cc"},"content":[{"type":"text","text":"a) refreshing the page or "}]},{"type":"paragraph","attrs":{"localId":"a0ad04e4-7b0c-4b49-9092-09cfb7d8fb22"},"content":[{"type":"text","text":"b) closing the browser tab or window and re-launching the App"}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"054ca0c9-e8d3-4f63-a0dd-35392e1d6874"},"content":[{"type":"hardBreak"},{"type":"text","text":"I tried to load the B5N App but it advised me to contact you to say there were multiple records that needed fixed","marks":[{"type":"strong"}]}]}]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":4,"localId":"5f32338f-6de9-4f1f-92a7-b51e6ff9e3a0"},"content":[{"type":"text","text":"The App says I have exceeded the character count on the page and cannot save my data.","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"This usually means that you may have entered too much data in one or more of the fields. "},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"You may want to review the amount of text you have entered, remove and try to submit again. "},{"type":"hardBreak"},{"type":"hardBreak"},{"type":"text","text":"A single line text box can take up to a maximum of 500 characters, and a multi-line text box will take up to a maximum of 2,000 characters."}]},{"type":"paragraph","content":[]}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","attrs":{"localId":"fc7ae693-7a80-4724-8ba8-e6315591e980"},"content":[{"type":"text","text":"This section is only for Healthboard HR Staff to request a re-opening for an applicant.","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"7a2ec310-12a3-4fca-9353-8697c9bd62c0"},"content":[{"type":"text","text":"The request will be emailed to the person raising the request to confirm the email 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